FAQ


B2B Production Leadtimes and MOQs

Our production lead times may vary from 8-10 weeks from order confirmation. MOQs are 200 per size of each article.

Stock items are ready for dispatch within 2 weeks after receiving your order. No MOQs apply to stock items

How do I return an item?

What is your Returns Policy?

 We hope you will be satisfied with everything you have bought from us, but if you change your mind for any reason, we are happy to refund any unsuitable items in perfect condition within 14 days of purchase within the EU and 21 days overseas with a copy of your invoice or delivery note.

All refunds will be issued to the original method of payment and in the original tender currency.

How can I return my item?

If you change your mind and want to return something to us, please send it to the below address together with a copy of your invoice or delivery note, clearly highlighting which item you are sending back:

MPS International GmbH & Co. KG
Fashion and More
Rohwedderstraße 6
44369 Dortmund
Germany

All returns are at your own cost.

If any of our products have become faulty or you are unhappy with the quality, we'd like to help you resolve the problem as quickly as possible so please contact us on info@mps-international.com.

 How long will my refund take?

We aim to process refunds within 3 working days from when we receive your return. Once we’ve done this, we’ll authorise your payment provider to release the money back into your account. How long your payment provider takes to release the money will depend on their own terms and conditions. Purchases made through PayPal will be refunded to your PayPal account.